Find the right route
Search for an issue or choose a common service. The aim is to get you to the correct authority first, then I can help follow up where appropriate.
Service navigator
My role
1. Report first
Most services need an official report or reference number before I can chase them properly.
2. Keep the reference
Save the email, report number or case reference from the authority.
3. Contact me
If it is delayed or unresolved, send me the reference and I will look at what I can do.