Roads, potholes, pavements and highway drains
Norfolk County Council
Report to Norfolk County Council first. Once you have a reference, I can follow up where appropriate.
Find the right route
Search for an issue or choose a common service. The aim is to get you to the correct authority first, then I can help follow up where appropriate.
Service navigator
Adult social care
Norfolk County Council
County-level service for care, support, safeguarding and adult social care referrals.
Children, education and SEND
Norfolk County Council
County-level service for education, SEND, children services and school transport.
Bins, waste collection and missed bins
Breckland Council
District council service. Report missed bins, waste and recycling issues to Breckland.
Housing, homelessness and benefits
Breckland Council
District council service. Breckland handles housing, homelessness, council tax and benefits routes.
Most local planning applications
Breckland Council
Most householder and local planning applications are handled by Breckland Council.
Minerals, waste and county council planning
Norfolk County Council
County-level planning can go to NCC Planning (Regulatory) Committee.
Cemeteries, allotments and local facilities
Watton Town Council
Town council matters vary locally. Contact the Clerk for Watton Town Council services.
Crime, ASB and emergencies
Norfolk Police / relevant council
For crime use police routes. In an emergency call 999. ASB may involve police, Breckland or NCC depending on the issue.
My role
1. Report first
Most services need an official report or reference number before I can chase them properly.
2. Keep the reference
Save the email, report number or case reference from the authority.
3. Contact me
If it is delayed or unresolved, send me the reference and I will look at what I can do.